Privacy Policy

Privacy Policy

Last Updated: November 18, 2025

Welcome to Consumer Legal Support (“we,” “us,” “our”). We are committed to protecting the privacy and confidentiality of the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://consumerlegalsupport.com), contact us, become a client, or otherwise interact with us.

2. Scope

This policy applies to all personal information we collect in the course of our website operations and our legal services as a personal injury law firm, whether you are a visitor, prospective client, client, or otherwise. It covers information collected offline and online (through the website or other means).

3. What personal information we collect

We may collect personal information when you voluntarily provide it, and automatically through your use of our website. Examples include:

• Information you provide: your name, mailing address, email address, telephone number, details about your legal matter (e.g., accident details, injury information), insurance information, medical treatment information, and other information necessary for us to evaluate or provide legal services.
• Information collected automatically: your IP address, browser type, referring/exit pages, operating system, pages visited, date/time stamps, device identifiers, and other analytics data.
• Sensitive information: in the course of providing legal services we may collect sensitive personal information (for example injury/medical condition details).
• Any other information you choose to provide.

4. How we use your information

We use your personal information for the following purposes:

• To evaluate your inquiry and determine whether we may represent you.
• To provide legal services, communicate with you, manage your case, billing, and client relationships.
• To send you information about our services, newsletters, or updates (if you’ve given consent).
• To improve our website, marketing, services and client experience.
• To fulfil legal and regulatory obligations, including safeguarding client confidentiality and responding to legal process.
• To protect our rights, property or the safety of our clients or others.

5. How we share your information

We respect your privacy and only share your personal information in limited circumstances, including:

• With our staff, service providers, consultants, or third parties who assist us in providing legal services (e.g., expert witnesses, medical providers, investigators, insurers) — always under appropriate confidentiality safeguards.
• When required by law, court order, professional ethics rules, to comply with legal process or protect rights, property or safety.
• In connection with a sale, merger, or other change in ownership of our firm (in which event we will make reasonable efforts to notify you).
• With your consent or direction.

6. Cookies and tracking technologies

We may use cookies, web beacons, analytics tools (such as Google Analytics) and similar technologies to collect technical and usage information about visits to our website. This helps us understand how people use the site, improve design and functionality, and evaluate our marketing.
You may disable cookies in your browser (but note this may limit functionality).

7. Data security and retention

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration or destruction.
We retain personal information for as long as needed to provide services to you, comply with legal or ethical obligations, resolve disputes, or as otherwise permitted by law.

8. Your privacy rights (especially for California residents)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”).
 These rights may include:

• The right to know what personal information we have collected about you and how we use/disclose it.
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to correct inaccurate information.
• The right to opt-out of the sale or sharing of your personal information (if applicable).
• The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the contact information at the end of this policy. We will verify your identity before responding. We may decline requests as allowed by law.

9. Children’s privacy

Our website and services are not directed to children under age 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information of a child under 16, please contact us and we will take steps to delete the information.

10. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal/regulatory obligations. The “Last Updated” date above will be revised. Your continued use of our website or our services after changes indicates that you accept the updated policy.

11. Scope of Arbitration and Third-Party Beneficiaries

Any and all disputes, claims, or controversies arising out of or relating to your use of this website, your submission of information, or any communications sent to you (including but not limited to phone calls, text messages, and emails) shall be resolved by binding arbitration administered by JAMS. This agreement to arbitrate applies not only to disputes with Consumer Legal Support, but also to disputes with our affiliates, agents, service providers, and specifically identified Partners who receive your information or contact you. These third parties are intended third-party beneficiaries of this arbitration agreement and may enforce it independently. This agreement includes, without limitation, all claims arising under statutory or common law, specifically including the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 et seq., and any analogous state laws.

12. Mandatory Informal Pre-Dispute Resolution

Before initiating any arbitration proceeding, you agree to first send a detailed written “Notice of Dispute” to Consumer Legal Support via certified mail. The Notice must contain your full name, the specific phone number or email address at issue, a detailed description of the alleged claim, and the specific relief sought. For a period of sixty (60) days following receipt of this Notice, Consumer Legal Support (and/or its applicable Partners) and you agree to negotiate in good faith to resolve the claim, which must include a mandatory individualized video or telephone settlement conference if requested by us. Completion of this informal dispute resolution process is a strict condition precedent to filing an arbitration demand with JAMS.

13. Class Action and Representative Action Waiver

YOU AND CONSUMER LEGAL SUPPORT (AND ITS PARTNERS) AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding, except as expressly provided in the Mass Arbitration Procedures below.

14. Mass Arbitration Procedures

The parties expressly agree that the JAMS Mass Arbitration Procedures and Guidelines shall apply to any mass arbitration. If 75 or more similar demands for arbitration are filed against Consumer Legal Support or its Partners by or with the assistance of the same law firm or coordinated group of counsel (a “Mass Filing”), you agree that the JAMS Process Administrator shall administer the Mass Filing in sequential batches of 50 demands per batch. To the extent there are fewer than 50 demands left over after the batching described above, a final batch will consist of the remaining demands.
JAMS shall: (1) administer only one batch at a time; (2) appoint one single arbitrator for each batch; and (3) assess arbitration fees only for the specific batch currently proceeding. You agree that no arbitration demands outside the active batch may be filed or processed, and no arbitration fees shall be assessed for demands outside the active batch until they are selected for a subsequent batch. If your demand is part of a Mass Filing, any applicable statute of limitations shall be tolled from the time your demand is submitted to JAMS until it is selected for an active batch. 

15. Contact us

If you have questions about this policy, wish to exercise your privacy rights, or want to contact us about your personal information, you may reach:
 Consumer Legal Support
 10880 Wilshire Blvd, Suite 2000
 Los Angeles, CA 90024
 Email: